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Behind the scenes

  • Spokes collection
Soon, cashiers and ticket desks will be a thing of the past.

Most science engagement organisations are public-receiving venues with complex operations and delicate business models. What are the ingredients of a healthy organisation and optimal visitor experience? From business planning to personnel to ticketing, cafés or green roofs, articles in this Spokes collection take you behind the scenes in the search for inspiring practice.

You might also be interested in this related collection on marketing and partnerships.

Keywords

  • operations
  • human resources
  • HR
  • logistics
  • ticketing
  • visitor experience
  • management
  • personnel

Feature articles

In Depth
Rooftop restaurant DAK at the NEMO Science Museum, Amsterda. Pic: Wouter van der Sar

Feature article by Julie Becker published in Spokes #23, October 2016

Cafés and shops as brand ambassadors and mission delivery agents| Estimated reading time: 38 minutes
Keywords:
café, shop, restaurant, visitor experience, income, mission, branding, dialogue, healthy eating, making, Spokes
In Depth
Glasgow Science Centre Planetarium. Credits: Glasgow Science Centre, Martin Shields.

Feature article by Tim Baker published in Spokes #48, January 2019

Tips for museums and science centres| Estimated reading time: 20 minutes
Keywords:
ticket, pricing, strategy, sales process, Spokes
In Depth
The popular Chain Reaction is creating overcrowding three times a day - NEMO’s team are looking into ways of streamlining it

Feature article by Martijn van Heemskerck van Beest published in Spokes #50, March 2019

A large museum shares its customer journey strategy| Estimated reading time: 19 minutes
Category:
Education & learning
Keywords:
success, Customer journey strategy, museum, Visitor flow, Spokes
Portfolio

Portfolio published in Spokes #57, November 2019

Public engagement in not so private spaces
Keywords:
toilets, WC, interpretation, sustainable development, visitor experience, gender, Spokes
In Depth

Feature article by Andrea Bandelli published in Spokes #57, November 2019

Why neglecting culture will make your strategy fail| Estimated reading time: 15 minutes.
Keywords:
culture, organisations, strategy, management, Spokes
In Depth
Staff of the AHHAA science centre, Tartu, Estonia

Feature article by Pilvi Kolk published in Spokes #55, September 2019

The science engagement field needs more professional personnel management| Estimated reading time: 20 minutes.
Keywords:
human resources, motivation, personnel, management, HR, Spokes
Lookout
MUSE. Roberto Nova. Archivio MUSE Museo delle Scienze

Interviews published in Spokes #12, October 2015

What does it take to run your organisation more sustainably? Four Ecsite members share their learnings to open a network-wide discussion| Estimated reading time: 18 minutes (3-5 min per interview)
Category:
Education & learning
Keywords:
sustainability, sustainable development, operations, Spokes
Lookout

Interviews published in Spokes #24, November 2016

We asked 10 brave individuals from our field to share their scariest professional nightmares with you| Estimated reading time: 16 minutes (1-2 min per interview)
Category:
Topics in science
Keywords:
personal story, nightmare, professional risks, Spokes
Lookout
Phil Bell-Young presenting the University of Hull Science Show ‘Battle of the Slime’ to a public audience at the Hull Freedom Festival.

Interviews published in Spokes #16, February 2016

So you want to stop doing actual science and go spend your time talking about it?! Five (real) stories of quitting research for science engagement| Estimated reading time: 15 minutes (2-3 min per interview)
Keywords:
science engagement, career change, ex-scientist, Spokes
Portfolio

Portfolio published in Spokes #56, October 2019

How passions and hobbies can nurture your daily work 
Keywords:
talent, passion, hobby, professional development, career, Spokes
Lookout

Interviews published in Spokes #58, December 2019

New and supplementary business models| Estimated reading time: 15 minutes (5 min per interview).
Keywords:
business model, income, sustainability, partnerships, Spokes
Lookout
Daniel with his son, Love.

Interviews published in Spokes #59, January 2020

Five science communication professionals share the keys to their life-work balance| Estimated reading time: 15 minutes (3 minutes per interview) 
Category:
Education & learning
Keywords:
Spokes, work-life balance